Frequently Asked Questions

We offer a full range of data and analytics services, including data engineering, data science, data architecture, Power Platform development, and data analysis & business intelligence.

We have experience serving clients across a wide range of industries, including healthcare, finance, retail, manufacturing, and more. Our solutions are tailored to the unique needs of each industry and client.

French Wells takes a collaborative partnership approach with clients. We prioritize frequent, open communication through designated points of contact, regular status updates, and an open feedback loop throughout engagements.

Yes, we provide a free initial consultation to discuss goals, assess needs, and provide a high-level scope. This allows clients to make an informed decision before formally engaging our services.

Getting started is easy! Simply reach out to us through our contact form or by emailing solutions@frenchwells.com. One of our experts will be in touch to discuss your needs and help you determine the best engagement model for your organization.

We offer a range of engagement models to suit your needs, including advisory and consulting services, pilot projects, project-based engagements, retainer-based engagements, staff augmentation, training & enablement, and managed services.

The right engagement model depends on your specific needs, goals, and resources. Our team will work with you to understand your situation and recommend the model that best aligns with your requirements. We're flexible and can tailor our approach to fit your preferences.

Absolutely. While the models presented are our most common offerings, we are open to tailoring engagements to best serve your unique requirements. We can combine elements of different models as needed to create a bespoke approach that fits your organization perfectly.

Yes, we understand that your needs may change over time. We're happy to discuss switching engagement models as your requirements evolve. Our goal is to provide you with the support and services you need to achieve your data and analytics goals.

The pricing structure varies depending on the engagement model. Some models, like project-based engagements, typically follow a fixed-price structure. Others, such as staff augmentation or retainer-based engagements, are usually priced based on time and materials. Managed services often involve a recurring monthly fee. We'll provide detailed pricing information based on the specific scope and requirements of your engagement.

Contract terms vary depending on the engagement model and the specific services provided. We typically start with a master services agreement (MSA) that outlines the general terms of our relationship, followed by statements of work (SOWs) for each specific engagement. Our contracts are designed to be fair, flexible, and focused on delivering value to our clients.

How do you handle intellectual property rights for the work delivered? We believe in a fair and transparent approach to intellectual property (IP) rights. In general, you will own the IP for any work product that is specifically created for and delivered to you under our engagement. We will retain ownership of any pre-existing IP or general tools and methodologies that we use to deliver our services. We are open to discussing specific IP arrangements based on your needs and the nature of the engagement.

What happens if the scope of work changes during the engagement? We understand that project requirements can evolve over time. If the scope of work changes significantly, we will work with you to assess the impact on timelines, deliverables, and pricing. We will document any agreed-upon changes in an amended statement of work or change order. Our goal is to be flexible and adaptable while ensuring that any changes are properly managed and communicated.

How do you handle confidentiality and non-disclosure agreements? We take confidentiality very seriously and are happy to sign non-disclosure agreements (NDAs) to protect your sensitive information. Our standard MSA includes robust confidentiality provisions, but we can also work with your specific NDA template if preferred. We ensure that all of our employees and any subcontractors are bound by strict confidentiality obligations.

What are your payment terms and do you offer any flexibility? Our standard payment terms are net 30 days from the invoice date. For larger engagements, we typically invoice on a monthly basis based on the work performed. However, we understand that different clients may have different payment cycles or requirements. We are open to discussing alternative payment terms or structures to accommodate your needs, such as milestone-based payments or longer payment cycles.

Data security and privacy are top priorities for us. We employ industry-standard security measures, including encryption, access controls, and regular audits, to protect your data. We also comply with relevant regulations such as GDPR and HIPAA, depending on your industry and location.

We use a multi-layered security approach that includes firewalls, intrusion detection systems, and multi-factor authentication to safeguard your data. Access to your data is strictly limited to authorized personnel who need it to perform their job functions.

How do you handle data privacy and compliance with regulations like GDPR and HIPAA? We take data privacy and compliance very seriously. Our team includes dedicated privacy and compliance experts who ensure that our practices align with the latest regulations and best practices. We work closely with you to understand your specific compliance requirements and implement the necessary controls and processes to meet those obligations.

No, we do not share your data with any third parties without your explicit consent. Your data remains confidential and is used solely for the purpose of delivering the services outlined in our engagement.

What happens to my data after our engagement ends? At the end of our engagement, we will work with you to determine the appropriate handling of your data. We can either securely transfer all data back to you or, if you prefer, securely delete it from our systems. We will provide you with confirmation of the data transfer or deletion, in accordance with your instructions and any applicable regulations.